Cancellations & Refunds
Our cancellation policy is built on fairness. We protect your flexibility while ensuring partner venues are compensated when court slots are held exclusively.
Session Cancellation Window
100% Credit Refund
Full credits returned to your Inlo account balance immediately upon cancellation. No cancellation fees, questions, or penalties.
Credits Forfeited
Because the venue reserved this slot and cannot re-book it at the last minute, debited credits cannot be refunded.
1. How to Cancel a Session
- Open the My Bookings section in your Inlo app or web dashboard.
- Select the upcoming booking you wish to cancel.
- Click "Cancel booking" and confirm the action.
- Your credits will be restored to your account ledger immediately.
2. When a Venue Partner Cancels
Occasionally, unforeseen circumstances (such as severe monsoon rains affecting outdoor courts, emergency pool sanitation, or equipment maintenance) require a partner venue to cancel a session. In such cases:
- 100% of debited credits are refunded immediately to your account.
- You will receive an SMS and in-app notification explaining the cancellation.
- Our concierge team is available to help reschedule or find an alternative court.
3. Credit Pack Purchase Refunds
Unused Packs: If you purchased a credit pack and have not redeemed any credits, you may request a 100% monetary refund to your original payment method within 7 days of purchase.
Partially Used Packs: Once any credits from a pack have been utilized for confirmed sessions, the monetary purchase is non-refundable. Remaining credits stay valid for the full 30-day pack period.
If you experienced an emergency, medical issue, or venue service irregularity, please submit a ticket through our Help & Support center. We review each incident on a case-by-case basis.